Support
How can we help?
Answers to common questions, and a real person when you need one.
Email a real person
We usually reply within 24 hours. Include the email on your account so we can find it quickly.
Privacy & your data
How we handle your family’s information, and how to delete it.
Frequently asked questions
What age is Tuck Tales for?
Stories are written for children from about 2 to 9. You pick the age and reading level, and the words grow with them: picture book, early reader, then chapter-style.
Is the first story really free?
Yes. Every family gets one complete story, with pictures and narration, without entering a card. It stays in your library forever. A plan is only needed for the second story.
Do you need a photo of my child?
Never. Tuck draws your child from a few simple choices: name, age, skin tone and hair. You can add a photo of a pet or a toy if you like, and only to turn it into a character.
How long does a story take?
Usually a minute or two. Page one is ready first, so you can start reading while the rest is drawn.
Can grandparents join in?
Yes. Send them a link and they can read along in any browser, with no app or account. Recording a grandparent’s own voice for stories is coming soon.
I bought on another phone. How do I get my stories back?
Sign in with the same Apple, Google or email account on the new phone. Your stories, children and plan come back automatically. If you paid already, tap “Restore purchase” on the sign-in screen.
Can I use it without internet?
Yes, for stories you’ve downloaded. They read and play anywhere, like on a car trip. Making new stories needs a connection.
A story had something my child didn’t like. What can I do?
Long-press the page to fix it for free, and add the topic to your keep-out list in Settings → Parent controls. Every future story is checked against that list.
How do I cancel or change my plan?
In the app: Settings → Plan & billing → Cancel subscription. Two taps, no “are you sure” maze. Subscriptions bought through the App Store or Google Play can also be cancelled in your phone’s subscription settings.
How do I delete my account?
In the app: Settings → Privacy & data → Delete my account. You can also request deletion here.