Privacy policy

The short version

• Tuck Tales is used by parents and carers, for their children. Accounts belong to adults.
• We never ask for photos of your child, and we don’t show ads.
• We use your answers only to write and illustrate your family’s stories.
• We never sell your information or share it for advertising.
• You can download your stories or delete everything at any time.

Who we are

Tuck Tales is made by Workpie (“we”, “us”). Workpie is responsible for your information. You can reach us at support@workpie.io.

What we collect

Information you give us

• Account details: your email address, or the identifier from Sign in with Apple or Google.
• Your child’s story profile: first name (or a nickname), age range, the pronoun to use, the look you choose for their character, interests, things happening in their life that you choose to share, and their keep-out list.
• Companions: names and short descriptions of pets, toys and family members you add. If you upload a photo of a pet or toy, we use it only to design that character.
• Routine and preferences: bedtime, reminder settings, story length, language and narrator voice.
• Family voices: if a grandparent or relative records their voice, we keep that recording and a voice model made from it, only after they agree on screen.
• Print orders: the delivery name and address you enter.
• Messages: anything you send to support.

Information collected automatically

• Basic app and device information (app version, device type, operating system) and crash reports.
• How the app is used (for example, which screens are opened and that a story was created or failed), so we can fix problems and improve the app. We measure this with Google Analytics for Firebase, which uses a random app-install identifier. We don’t collect advertising identifiers, don’t turn on ad personalisation, and never send your child’s name, your email or story text to analytics.
• Subscription status from Apple or Google. We never receive your card details.

We do not collect your precise location, contacts or photos of your child.

How we use it

• To write, illustrate and narrate your stories, and keep series consistent.
• To check stories and pictures against your keep-out list and our safety rules.
• To run your account, subscription and print orders.
• To send the bedtime reminders and emails you turn on, such as renewal reminders.
• To answer support requests and keep the service secure.

We do not use your child’s information to show ads or to build advertising profiles.

AI services

Stories, pictures and voices are created with artificial-intelligence services run by carefully chosen providers. We send them only what’s needed for the story (for example, a first name, interests and companions), under contracts that stop them from using it to train their own models or for any other purpose. Today these are OpenAI (writing the story), Google Gemini (drawing the pictures) and MiniMax (reading the story aloud).

Who we share it with

We share information only with service providers that help us run Tuck Tales (hosting, AI generation, email, crash reporting, printing and delivery), with Apple and Google for purchases, and when the law requires it. Our main providers are Google Firebase (hosting, sign-in and app analytics), RevenueCat (subscriptions), Stripe (book payments) and Lulu (printing and delivering books, which receives the delivery address you enter at checkout). Story links you share with family can be opened by anyone who has the link, so only send them to people you trust; you can turn a link off at any time.

Children’s privacy

Tuck Tales is designed to be set up and managed by a parent or legal guardian. Children do not create accounts. We follow children’s privacy laws such as the US Children’s Online Privacy Protection Act (COPPA) and the UK Age Appropriate Design Code. If you believe a child has given us information without a parent’s consent, contact us and we will delete it.

How long we keep it

We keep your information while your account is open. When you delete your account, we delete your stories, profiles and voice recordings within 30 days, except where we must keep records (such as purchase records) for legal reasons.

Your rights

Depending on where you live, you can ask to access, correct, download or delete your information, and to object to or restrict how we use it. You can do most of this inside the app. For anything else, email support@workpie.io. You can also complain to your local data-protection authority.

Security

Information is encrypted in transit and at rest, and only the people who need it to run the service can access it.

International transfers

Tuck Tales is run from the United States and your information is stored there. Our providers may process information outside your country; when they do, we use safeguards such as standard contractual clauses.

Changes

If we make important changes, we’ll tell you in the app or by email before they take effect. See also our terms of use.